Need for Conversational AI in Business

Customers today interact with a brand on multiple mediums, such as calls, text, email, chat, and social media. In such an omnichannel environment, companies need to listen to their customers’ voice and connect with them across all channels of communication, ensuring quick response and faster resolution. Conversational AI is proving to be a highly effective…

Leveraging Human-in-the-loop Machine Learning process to increase e-commerce conversion rates

Machine Learning algorithms can hugely impact the sector of e-commerce by categorizing and recommending products for search queries based upon the information provided in the product details and descriptions (i.e. size, color, shape, manufacturer, etc.).

However, for the algorithms to continue evolving, and to ensure that only the most relevant search results are being seen by shoppers, a human element must exist within the process.