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Customer Intelligence Banking Summit is a dedicated conference that focuses on growth and innovation through superior customer experience. The conference invites the top industry leaders from major banks, regulatory bodies, and renowned FinTech companies to share insights on the tools and technologies that the banks can leverage to meet growing expectations from their customers. Participants get to learn through case-study presentations and interactive discussions with the speakers.
Zen3 will be at the summit to present Sayint, our speech analytics solution. It uses cutting-edge AI, ML, and NLP to analyze 100% of customer conversations across all channels, and helps banks deliver exceptional customer experience using data-driven intelligence.
Leveraging conversational analytics, Sayint has been helping several leading banks globally in diverse areas such as:
- Customer experience
- Compliance monitoring and management
- Risk management
- Agent performance
Sayint’s BFSI use cases
Below are a few use cases where Sayint is redefining customer service delivery for banks:
- PCI and PII redaction
Sayint automatically redacts PII and financial information such as credit card numbers. This helps in efficient regulatory compliance and prevents security-related issues related to customer data.
- Fraud and risk management and prevention
Sayint uses risk indicator identification, customer segmentation, and sentiment analysis to minimize banking risk and fraud. Automated threat alerts and voice biometric systems enable banks to recognize speakers and proactively detect any signs of fraud.
- Agent performance and training
Sayint allows banks to track call quality metrics, agent performance and a summary by each stakeholder. The platform helps identify performance gaps and areas of optimization, and design appropriate training programs.
Sayint audits every call for regulatory requirements in the BFSI domain as well as internal guidelines. This includes checking for speech adherence and risky language at the agent level and alerting the concerned team in real-time.
Additionally, Sayint offers a wide range of custom APIs which banks can plug into their customer experience models to enhance their service delivery.
For more information on the event, visit https://cibankingsummit.com/usa/.