Machine Learning algorithms can hugely impact the sector of e-commerce by categorizing and recommending…
Over the past few weeks, I have talked to many customers and vendors. It makes me realise that business is really about people like you and me.
Businesses are impacted because we are not able to work. Most of us are worried how the post COVID-19 business world will look for our business and the impact on jobs.
I sense that there are 3 possible strategies, driven by the likelihood of more people working from home:
- Business as Usual: We will adapt to service customers from home and the use of video conferences will become more prevalent
- Digital Transformation: Businesses have long dragged their heels on moving to the cloud and in many industries like the ‘Call centre’ they have been forced to it. There is no doubt that businesses are waking up to the need for some cloud adoption and we are already seeing more activities in this area.
- Robotics: Companies with some level of process automation have done well. I have tracked some of the news on the banking services and it is easy to notice the difference in customer satisfaction between traditional and challenger banks.
I would suggest that we need to start looking at ways our businesses can come out successful from the impact of global lockdown.