Zen3’s end-to-end chatbot services enable clients to gain actionable intelligence from customer conversations, in real time.

In the past decade, chatbots have evolved from instant messaging curiosities to essential enterprise technology tools, receiving billions in annual investment from many global tech giants.

That is because “chatbot” is, ultimately, a broad term representing a sophisticated cluster of technologies ranging from natural language processing to real-time machine learning features.

Collectively, these technologies enable chat-driven capabilities that can transform the way we do business, enabling customers and professionals alike to interact with data through an unprecedentedly natural, simple, and efficient medium.

Improve business productivity with Zen3’s chatbot support.

    USING AI TO YOUR ADVANTAGE
    HOW WE DO IT!

    Round-the-clock availability, personalized customer experiences, cost reduction, and ability to interact with multiple users simultaneously are some of the key reasons why chatbot adoption is on the rise. Also, AI-based chatbots are capable of learning on their own. They minimize the need for human intervention and free up the staff to focus on more strategic responsibilities.

    At Zen3, we offer a thorough chatbot service portfolio. This includes consulting, conceptualizing, designing, testing, and post-deployment maintenance and support.

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    HOW CHAT BRINGS DATA TO LIFE

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    Technology users have come to expect the cumbersome ways we interact with data-pouring through customer support forums, paging through old corporate manual documents, or hurriedly scrolling through a PDF of sales scripts as a call progresses in real time.

    Chatbots have the power to change this fundamental clumsiness. They can answer questions instantly even as they do research to confirm the validity of their answer. Chatbots provide real-time operational insights into sales strategy without interrupting workflows, which dramatically improves the efficiency of service centers like IT help desks.

    WHAT ZEN3-POWERED CHATBOTS DO FOR YOUR ENTERPRISE

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    FLEXIBLE USAGE DOMAINS

    We have ready-built platforms for chatbots in a selection of prototypical use areas. We also have the sophisticated machine learning and data processing capabilities necessary to develop novel chatbot platforms when required.
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    INTUITION-DRIVEN PERFORMANCE

    Extensive user-driven research results in models that can anticipate many ways a user can phrase a question or command. This ensures organic responsiveness to a variety of natural speech patterns.
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    SOPHISTICATED DATA PIPELINES

    Even the most sophisticated chat interfaces are only as powerful as the data they’re founded on. Our extensive experience with largescale data processing, annotation, and machine learning techniques ascertain an incredible depth and breadth of knowledge.
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    THOUGHTFUL INTERFACE DESIGN

    A natural chat exchange is just the first step to a great chat interface. Non-intrusive elements should avoid interrupting key workflows and only provide the information the user needs most.
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    AN ASSISTANT THAT EVOLVES WITH YOUR BUSINESS

    Chatbots powered by machine learning data infrastructure are learning all the time. The more data they process and the more they’re used, the more powerful their understanding becomes.
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    CUSTOM-FIT TO YOUR ENTERPRISE

    Proven in support of many leading names in tech, Zen3’s strategically designed generic chatbot bases are customized with your own enterprise data to build a chatbot familiar with the subtle contours of your organization.

    OUR PROCESS

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    1
    Meeting with clients to understand their specific goals for their chatbot and existing data resources
    2
    Preparing logistical elements and provisioning access to necessary datasets and tools
    3
    Developing a customized bot and dashboard, with focus on final user experience
    4
    Running a thorough testing and bug-squashing sequence before delivery

    CHATBOTS THAT DRIVE TANGIBLE VALUE

    24X7 SUPPORT

    Chatbots not only enable round-the-clock support with unprecedented efficiency but also take up simple customer questions and requests to free up representatives for more complex issues.

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    INSTANT QUESTIONS, CONSISTENT ANSWERS

    Chatbots don’t have to spend time researching the right answer. They can instantly draw on their data banks to provide the right answer every time.

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    SUPERIOR CUSTOMER EXPERIENCE

    Eliminate long wait times with chatbots that can triage issues and refer the most vital concerns to human professionals.

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    DELEGATION OF MUNDANE TASKS

    Chatbots are perfect for taking care of routine conversational tasks, like asking a customer if they have any questions after making a purchase.

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    INCREASED CUSTOMER TRUST

    In addition to providing a better experience, sophisticated bots in customer service demonstrate a commitment to service and innovation.

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    IMPROVED SALES AND CONVERSION

    Chatbots can execute proven conversion sequences that are adapted on the fly according to dynamic criteria far too complex to be fully considered by human sales representatives.

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    WHAT WE DO: PROTOTYPICAL USE CASES

    1
    Personalized Travel Assistant
    Accessible through mobile, computer, or text-messaging service, chatbot service agents can put quality customer support at customers’ fingertips even when they’re on the go. Unlike human service reps, a chatbot doesn’t have to put you on hold while it investigates the answer to your question. Chat is the perfect medium for dramatically reducing the classic pain points associated with interacting with customer service.
    2

    IT Help Desk Automated Troubleshooter
    Any IT professional knows that a huge volume of service requests involves Q&A on relatively simple issues or on-demand fulfillment of routine administrative tasks.
    That makes the help desk the perfect terrain for a chatbot, which can offer instantaneous service while saving pricey IT-pro time for more complex problems.

    3
    Customer Support
    Accessible through mobile, computer, or text-messaging service, chatbot service agents can put quality customer support at customers’ fingertips even when they’re on the go.
    Unlike human service reps, a chatbot doesn’t have to put you on hold while it investigates the answer to your question. Chat is the perfect medium for dramatically reducing the classic pain points associated with interacting with customer service.

    IN SPOTLIGHT

    Case Study - Speech

    Actionable, Conversational Insights for Banking & Finance

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    Case Study - Chat Bot

    Reduced Audit Workforce by 80% for Best-in-Class Staffing and HR Solutions Provider

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    Case Study - Speech

    Reducing Friction and Increasing Sales for a Media Company

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    Whitepaper - Cloud, Big Data Analytics

    Zen3 Data Services: Human in the Loop for Banking and Finance

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    Why the Corporate World is Flying to the Cloud

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    Case Study - Human In The Loop

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates

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    Improve business productivity with Zen3’s chatbot support.

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