Zen3 has proven its ability to acquire, annotate/analyze, and deliver large voice datasets for the most respected tech companies in the world.

Speech data is an incredibly information-rich medium. A few minutes of recorded speech contain more content than seemingly longer written text, revealing vital information about the speakers’ state of mind, motivation, background, nationality, and much more.

Yet this wealth of information can’t be extracted if speech data are managed as mere static recordings. Unannotated audio is almost impossible to integrate with broader analytics, rendering a potentially rich data source largely inaccessible.

Meanwhile, identifying audio data that fulfill specific project parameters requires an in-depth knowledge of this unique data medium.

Unlock the intelligence hidden in conversations.

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    OUR SPEECH SERVICE PORTFOLIO

    Zen3 provides comprehensive speech data services—from providing the collection of speech data in a variety of situations, languages, and countries, to the people and processes required to annotate it. Finally, we provide ML engineers who can build market-ready models.

    All of this is built to help you either find the right data for your speech ML models, leverage our services to annotate your speech data for your models or to use the readymade models provided by us. You choose the level of engagement with us.

    WHAT WE OFFER

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    Variety and volume of curated and high-quality speech data

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    Accurately localized, translated, transliterated and transcribed

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    Properly annotated and contextualized to suit specific client-defined needs outcomes

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    Managed and optimized by experts who understand enterprise-scale data pipelines

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    Efficiently managed workflow with QC monitored at every stage

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    Automated insight generation and pre-built workflows for multiple use cases

    ZEN3’S SPEECH SERVICE

    SPEECH COLLECTION SERVICES

  • Data requirements analyzed by linguists and speech quality analysis
  • Data requirements analyzed by linguists and speech quality analysis
  • Data requirements validated by ML experts
  • Worldwide speech data in most languages
  • Collection supported in multiple environment types
  • Tooling and studio availability to collect quality data
  • Indic language expertise

    • SPEECH TRANSLATION SERVICES

    • Automated speech-to-text for most languages
    • Translation services from any language to any language
    • Transliteration services to suit your specific needs
    • Human-powered transcribing across all languages
    • Credentialed experts in most languages and presence worldwide

    SPEECH ANNOTATION SERVICES

    • Annotation and labeling by Zen3 Speech ML models 
    • Further curation by expert linguists and language specialists 
    • Analysis by quality experts with experience managing large volumes 
    • Annotation on deep characteristics far beyond superficial categorization 

    SPEECH INSIGHT SERVICES

    • High-quality labeling beyond simple sentiment annotation, motivation and other subtle factors 
    • Custom labels and annotation for project-specific needs 
    • Live insight generation customized for your operational priorities 
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    ZEN3 SPEECH DATA USE CASES

    Voice Assistants and More

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    PRIVACY, PROTECTION & COMPLIANCE

    • PII redaction
    • PCI redaction
    • Other information redaction
    • Regulatory compliance monitoring

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    OPERATIONAL ANALYTICS AND SUPPORT

    • Fraud protection analysis
    • Job candidate audio analysis
    • Context-driven audio evaluation

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    CUSTOMER SERVICE AND SUPPORT

    • Customer care compliance
    • Voice-savvy process improvement
    • Customer care feedback
    • Analytical insight into support conversations

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    SALES AND MARKETING

    • Contact center sales Analysis
    • Sales conversation analysis
    • Lead generation
    • Sales representative evaluation

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    MACHINE LEARNING

    • Automated voice data pipelines
    • Natural language voice assistants
    • Smart assistants capable of listening to voice input
    • Customer-facing chat bots capable of speech

    SPEECH DATA: THE ZEN3 APPROACH

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    Annotation and analysis dramatically enhance the value of any speech data by mapping key characteristics ranging from sentiment to intent to the subject. This added intelligence takes recorded conversations from static audio to information-rich speech that can be readily integrated with data-driven efforts throughout the enterprise.

    Zen3’s speech data capabilities do not just leverage the deep experience and custom toolsets to ensure a more efficient data pipeline. We also engage with our clients in a true consultative relationship, working to understand speech data analysis as part of your enterprise’s broader strategic priorities (including assistance in developing your own voice-rich machine learning models).

    DISCOVERY TO INSIGHT AND MODERATION PROCESS

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    Speech Requirements Analysis
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    Speech Collection and Curation

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    Translation Transcription and Transliteration

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    ML Automated Labeling and Annotation

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    Human Annotation and Labeling with Quality Control

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    Converting and Automating Ongoing Speech Data Requirements

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    Speech Data Moderation

    SERVICE OFFERINGS

    SPEECH DATA COLLECTION SERVICES

    Our end-to-end image data collection capabilities ensure efficient delivery of enterprise-grade data even when supporting large-scale data gathering efforts in parallel. All data collection is tailored to the specific needs of each project. When necessary, we assist with generating original images via photography or image-editing.We support data collection worldwide, indoors and outdoors, digital or photographic. We even cover complex special events like sports, games, and concerts with multiple perspectives.

    TRANSLATION, TRANSCRIPTION AND TRANSLITERATION SERVICES

    Our efforts are supported by linguists and other language specialists with relevant expertise (highly localized when necessary). Their work is streamlined by custom tools and quality assurance controls that have proven themselves in global-scale speech data initiatives involving hundreds of Zen3 experts.Audio data is sourced using diverse methods, including innovative crowd-sourcing approaches for Indic languages.

    ANNOTATION AND LABELING SERVICES

    Our intel-rich annotation, for instance, transforms raw conversations into elite-quality data ideal for training machine learning models. A representative sampling of our detail-rich value-added services for voice includes acoustic tagging, silence detection, speaker IT/tagging, emotion and intent determination, and much more.

    SPEECH DATA MODERATION SERVICES

    Even relatively routine moderation efforts-ensuring the user generated audio files don’t contain profanity, for instance—require substantial data infrastructure. Smart automation makes this process far less cumbersome, supported by human analysts for more nuanced judgment calls. From ensuring speech data fulfills corporate policies, to ensuring relevance to the task at hand, our moderation services provide real-time data quality management in diverse enterprise settings.
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    THE SAYINT EXPERIENCE

    As speech becomes an essential user interface medium, organizational speech analytic capabilities are rapidly becoming indispensable.

    Zen3 provides end-to-end support for conversational analytics, powered by and delivered through our Sayint platform. Sayint’s tools drive insight generation in support of core business objectives like improving customer satisfaction, evaluating sales conversations, and monitoring service interactions.

    Zen3 uses these powerful capabilities to support three of the leading global voice assistants for some of the most respected names in tech.

    Learn more about Sayint

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    GLOBAL EXPERTISE, LOCAL SENSITIVITY

    Zen3 has the demonstrated capability of collecting custom enterprise-grade speech data anywhere in the world.

    Working with a network of partners and independent experts around the world, our team collects data for unique speech data initiatives, even those centering on subtle regional and local language variations.

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    INDIC LANGUAGE EXPERTISE

    Indo-Aryan
    Hindi, Urdu, Bengali, Konkani, Marathi, Gujarati, Punjabi, Kashmiri, Rajasthani, Sindhi, Assamese, Maithili, Odia, Sinhalese

    Dravidian
    Telugu, Tamil, Kannada, Malayalam

    Austro-Asiatic
    Khasi, Munda, Santhali

    Sino-Tibetan
    Meitei, Bodo

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    ENGLISH LANGUAGE EXPERTISE

    American
    Canadian, American, Mexican, Caribbean, Colombia

    APAC
    Indian, Singaporean, Malaysian, Australian, New Zealand, Philippines

    Africa
    South African, Nigerian, Ugandan, Kenyan

    OUR CREDENTIALS

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    Hours of Speech Collected

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    Team of Voice Data Collectors

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    PII Compliant

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    Language Experts

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    Data Acceptance and Accuracy

    Pan India, US & EU

    Coverage

    DATA SERVICES GROUP

    Our Data Services Group covers all media types. With more than 150+ million data items collected, annotated, analyzed and delivered to our clients, we deliver high qudata no matter how ambitious our clients’ vision of intelligence is. 

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    VIDEO

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    IMAGE

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    TEXT

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    MAPS

    IN SPOTLIGHT

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    Case Study - Human In The Loop

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates

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    Unlock the intelligence hidden in conversations.

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      By contacting us, you are agreeing to the Zen3's Terms of Use and Privacy Policy.