Precisely processing textual data with an extreme level of detail presents serious logistical challenges—especially in support of global projects with unique data needs.

Compared to multimedia data types like audio, images, and video, text data can appear deceptively simple to analyze. However, even the most routine textual content contains an incredible depth of information.

Working from even the simplest documents, we infer likely facts about the background and intent of the author. We glean insight not only into the substantive content of the written words, but also their underlying grammar, syntax, and organizational structure.

Derive insights from your text data.

    By contacting us, you are agreeing to the Zen3's Terms of Use and Privacy Policy.

    UNLOCKING THE VALUE OF TEXT DATA

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 5
    1

    Multi-source, multi-language text data capabilities

    2

    Deep annotation and textualization centered on client-defined parameters

    3

    Optimized management practices overseen by experts with experience running enterprise-scale data pipelines

    4

    Integrated quality control and monitoring at every stage of collection and analysis

    5

    Smart automation and pre-built pipeline templates for unmatched efficiency across diverse use cases

    6

    Nuanced treatment of factors ranging from context to intent, grammar and word-choice

    HOW WE HELP

    TEXT DATA COLLECTION SERVICES

  • Client data requirements analyzed by text data specialists
  • All relevant requirements validated by ML experts
  • Scanning, document collection, and writing to support original text needs
  • Collection supported in multiple environment types
  • Collection expertise ranging from highly technical language to informal slang
  • Global-reach collection and processing in multiple languages

    • SPEECH TRANSLATION SERVICES

    • Automated speech-to-text for most languages
    • Translation services from any language to any language
    • Transliteration services to suit your specific needs
    • Human-powered transcribing across all languages
    • Credentialed experts in most languages and presence worldwide

    TEXT ANNOTATION SERVICES

    • Annotation and labeling assisted by Zen3 text-based ML Models
    • Subtle analysis by pros trained on the fine subtleties of text data
    • Ongoing monitoring from quality specialists with experience in managing large scale data projects
    • Insight on deep characteristics that go far beyond simple labeling and translation

    TEXT INSIGHT SERVICES

    • Thorough analysis extending to grammar, intent, word choice, and more
    • Real-time analysis capabilities which can support customer-and internal-facing services
    • Elite-quality data processing capable of serving as a foundation for text-savvy machine learning initiatives
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 6
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 7
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 8
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 9

    ZEN3 TEXT DATA USE CASES

    null

    PRIVACY, PROTECTION & COMPLIANCE

    • PII redaction
    • PCI redaction
    • Other information redaction
    • Regulatory compliance monitoring

    null

    OPERATIONAL ANALYTICS AND SUPPORT

    • Real-time analysis of text-heavy documents
    • Automated document processing
    • Analysis of large pre-existing text repositories
    • Smart writing assistance for improved time and accuracy

    null

    CUSTOMER SERVICE & SUPPORT

    • Customer care compliance
    • Automated processing of customer comments, complaints, and reviews
    • A fast review of submitted documentation for lightning fast customer service
    • Fraud protection analysis

    null

    SALES & MARKETING

    • Text advertisement analysis
    • Collection and processing of social media posts, statuses, blogs, and other high-volume text data
    • Automated selection of the most relevant sales template for each customer or situation
    • Evaluation of communications like e-mails, texts, and sales memos

    null

    MACHINE LEARNING

    • Automated text data pipelines
    • Virtual assistants that can read and react to documents, e-mails, and more
    • ML tools capable of analyzing and responding to complex text in realtime
    • B2C and B2B-facing text processing services

    TEXT DATA: THE ZEN3 APPROACH

    Even the most routine text may contain immense potential intelligence. Extracting this data consistently, precisely, and efficiently requires a team of highly trained human analysts armed with a proven workflow for collecting and analyzing vast amounts of text. At Zen3, our data collection and annotation experts employ smart utilization of custom in-house tools powered by machine-learning automation.

    We begin by selecting text-rich data resources tailored to client-defined project goals. From there, we source data by utilizing private vendors and publicly available data sources. Once identified and collected, we curate and organize entire data. We ensure that the processed information is accurate, properly labeled, and fully translated into the ideal language for the project. From there, we integrate our own data analysis pipeline directly with your infrastructure.

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 10

    DISCOVERY TO INSIGHT AND MODERATION PROCESS

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 11
    1
    Text Requirements Analysis
    2

    Text Collection and Curation

    3

    Translation Transcription and Transliteration

    4

    ML Automated Labelling and Annotation

    5

    Human Annotation and Labeling with Quality Control

    6

    Converting and Automating Ongoing Text Data Requirements

    7

    Text Data Moderation

    ZEN3 TEXT DATA SERVICE OFFERINGS

    TEXT DATA COLLECTION

    Our end-to-end text data capabilities provide for enterprise-quality data even when supporting large-scale data gathering using highly unique analytical parameters. All data collection is customized in response to the specific needs of each client. From scanning physical documents to pouring over vast piles of dense digital documentation, we’re ready to help intake text data at any scale.

    TRANSLATION, TRANSCRIPTION AND TRANSLITERATION

    Our annotation, analysis, and labeling workflows extract the maximum possible insight from raw text data. We deliver a result of elite-quality data capable to train machine learning models or just to transform static text-document repositories into usable corporate resources.

    ANNOTATION AND LABELING

    Our intel-rich annotation, for instance, transforms raw conversations into elite-quality data ideal for training machine learning models. A representative sampling of our detail-rich value-added services for voice includes acoustic tagging, silence detection, speaker IT/tagging, emotion and intent determination, and much more.

    TEXT DATA MODERATION

    Even seemingly straightforward moderation needs—like ensuring that user comments do not violate content policies—require a robust data pipeline. to ensure cost containment. Automation techniques render these sorts of processes far less cumbersome. Besides, human analysts can be called in for more nuanced judgment calls wherever necessary. From reviewing documents for regulatory compliance to monitoring real-time text intake pipelines, Zen3 provides tight control of text quality across diverse enterprise use cases.
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 12
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 13
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 14
    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 15

    OUR CREDENTIALS

    0
    Mn+

    Successful AI Data Items Delivered

    0
    +

    Expert Annotators

    0
    %

    PII Compliant

    0
    +

    Successful AI & Data Projects

    >
    0
    %

    Data Acceptance and Accuracy

    Pan India, US & EU

    Coverage

    DATA SERVICES GROUP

    Our Data Services Group covers more than speech data. Experience of 150+ million data entries, a team of 1200+ experts, specialization in 20+ languages, and presence in over 13 markets—it all enables us to deliver, no matter how ambitious our clients’ vision for text data is.

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 16

    VIDEO

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 17

    IMAGE

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 18

    SPEECH

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates 19

    MAPS

    IN SPOTLIGHT

    Case Study - Speech

    Actionable, Conversational Insights for Banking & Finance

    Read More
    Case Study - Chat Bot

    Reduced Audit Workforce by 80% for Best-in-Class Staffing and HR Solutions Provider

    Read More
    Case Study - Speech

    Reducing Friction and Increasing Sales for a Media Company

    Read More
    Whitepaper - Cloud, Big Data Analytics

    Zen3 Data Services: Human in the Loop for Banking and Finance

    Read More
    Whitepaper - Cloud

    Why the Corporate World is Flying to the Cloud

    Read More
    Case Study - Human In The Loop

    360-degree Tracking of All Customer Interactions to Increase CSAT Rates

    Read More

    Derive insights from your text data.

    Fill the form below and we will get in touch with you.

      By contacting us, you are agreeing to the Zen3's Terms of Use and Privacy Policy.