Gain Smart Insights from Client Conversations

Gain Smart Insights from Client Conversations

ABOUT SAYINT

Sayint is Zen3’s speech analytics platform which uses cutting-edge AI, ML and NLP to uncover meaningful insights from customer conversations. Sayint helps organizations audit calls automatically and provides insights into operations. Sayint facilitates improving processes to capture missed product upsell opportunities, lowering post-sale issues, customer DSAT, and ensuring compliance.

Unlock the intelligence hidden in conversations.

HOW SAYINT HELPS

Customer Experience

Sentiment analysis and need identification to help deliver a superior customer experience

Compliance Monitoring

Help identify relevant terms related to potential compliance issues and reduce the risk

Agent Performance

Identify training gaps for every agent using automated scorecards and improve performance

Sales Intelligence

Get real-time intelligence on customer needs and competitive positioning and improve campaign effectiveness

SAYINT COMPLIANCE AS A SERVICE (CaaS)

Sayint’s CaaS helps call centers stay compliant with industry regulations and ensures internal processes are followed. Sayint offers a range of services, including:

Recording and storage of call center data

Confirming agent adherence to business processes

PII and PCI information masking and redaction from stored audio calls and transcripts

Identify vulnerable customers on calls and flag any forced sales

INDUSTRY USE CASE

Travel

Prevent booking errors and complaints to Air Carrier Access Act

BFSI

Ensure compliance KPI’s via RAG reports on areas of concern with immediate alerts

Retail

Real-time customer intelligence to the frontline staff for brand promotion

Support Services

Reduction in response TAT from hours to minutes using auto-response via IVR/chatbots

WHY SAYINT

Audit of 100% of customer interactions for visibility on all your

Domain-specific chatbots for increased accuracy

Dynamic report updates for real-time insights

Compliance with industry standards such as HIPAA, PCI, FedRAMP, CJIS, GDPR, among others

THE SAYINT EXPERIENCE

As speech becomes an essential user interface medium, organizational speech analytic capabilities are rapidly becoming indispensable.

ZEN3 provides end-to-end support for conversational analytics, powered by and delivered through our Sayint platform. Sayint’s tools drive insight generation in support of core business objectives like improving customer satisfaction, evaluating sales conversations, and monitoring service interactions.

Sayint uses these powerful capabilities to support three of the leading global voice assistants for some of the most respected names in tech.

Learn more about Sayint

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Unlock the intelligence hidden in conversations.

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